Refund and Return Policy

Last Updated: April 10, 2026 Effective Date: April 10, 2026

1. Introduction

This Refund and Return Policy ("Policy") explains when and how customers of Spirosi LLC ("Spirosi", "we", "us") can request refunds for Subscriptions to the Spirosi platform (the "Service").

This Policy is governed by the Law of Georgia on Protection of Consumer Rights (Articles 13 and 18 in particular), the Law of Georgia on Electronic Commerce, and the Civil Code of Georgia.

Because the Service is a digital subscription delivered over the internet, the rules below differ depending on whether you use the Service as a consumer (a natural person acting outside professional activity) or as a business (a legal entity or an individual using the Service for commercial purposes — which is the typical case for trucking carriers).

2. Scope

This Policy applies to all paid Subscriptions purchased directly from Spirosi through https://spirosi.com or the Spirosi application. It does not cover:

• Third-party services integrated with Spirosi (ELD providers, load boards, payment processors) — refunds for those are handled by the respective providers.
• Free trials, beta features, or promotional credits (no payment = no refund).
• Custom enterprise agreements, which are governed by the specific terms negotiated with the customer.

3. Consumer Right of Withdrawal (14-Day Cooling-Off Period)

Under Article 13 of the Law of Georgia on Protection of Consumer Rights, a consumer who purchases a Subscription via distance contract has the right to withdraw from the contract within 14 calendar days from the date of purchase, without giving any reason.

3.1 Important Exception for Digital Services

Under Article 14(1)(m) of the same law, the 14-day withdrawal right does not apply where:

The consumer has given prior express consent to begin performance of the service during the withdrawal period and has acknowledged that the right of withdrawal will be lost once performance has started.

When subscribing to Spirosi, you will be asked to:

1. Consent to begin receiving the Service immediately, and
2. Acknowledge that by doing so, you lose the 14-day withdrawal right.

If you do not give this consent, performance of the Service will be delayed until the 14-day period expires. You can withdraw at any point during that period by emailing billing@spirosi.com and will receive a full refund within 14 days.

3.2 How to Exercise Withdrawal (Consumers)

To withdraw, send a written request to billing@spirosi.com containing:

• Your full name
• Your Account email
• The date of purchase
• A clear statement of withdrawal

You may use the following template:

"I hereby withdraw from my contract for the Spirosi Subscription purchased on [date]. Name: [your name]. Email: [account email]. Date: [today]."

Refunds will be issued within 14 days of receipt of the withdrawal notice, using the same payment method used for the purchase.

4. Business Subscriptions (Carriers, Companies, Dispatchers)

If you subscribe to Spirosi as a business — including trucking carriers, dispatch companies, LLCs, sole proprietors acting for commercial purposes, and their authorized Users — the 14-day consumer withdrawal right does not apply.

Business Subscriptions are generally non-refundable after purchase, subject to the exceptions in Section 5.

5. Discretionary Refunds

Even when not legally required, Spirosi may issue a full or partial refund in the following cases:

Refund requests outside these situations will be reviewed on a case-by-case basis.

6. Non-Refundable Items

The following are not eligible for refund under any circumstances:

• Partially used subscription periods after meaningful use
• Add-ons, one-time fees, or usage-based charges that have been consumed (e.g., SMS credits, AI tokens, document OCR credits)
• Subscriptions cancelled after the first 7 days of the annual term without qualifying cause
• Subscriptions terminated by Spirosi for breach of the Terms and Conditions (including fraud, abuse, chargeback, or illegal use)
• Amounts paid to third-party providers integrated with Spirosi
• Taxes already remitted to tax authorities, where non-refundable under Georgian law

7. Cancellation

You may cancel your Subscription at any time through your Account settings or by emailing billing@spirosi.com.

• Monthly Subscriptions — cancellation takes effect at the end of the current billing month. You retain access until the period ends, but you will not be charged for the next cycle.
• Annual Subscriptions — cancellation stops auto-renewal. The annual term continues until expiration. Refunds for the unused portion of an annual term are not provided except under Section 5.

Cancellation does not delete your Account or data immediately. You may request data export or deletion per our Privacy Policy.

8. How to Request a Refund

1. Email billing@spirosi.com with the subject line: "Refund Request — [Account Email]".
2. Include:
   • Account email
   • Date and amount of the charge
   • Order or invoice number
   • Reason for the request
3. We will acknowledge receipt within 3 business days and issue a decision within 10 business days.

9. Refund Method and Timing

Approved refunds are issued via the same payment method used for the original purchase. Processing time depends on the payment provider:

• Credit/debit card: 5–14 business days
• Bank transfer: 3–10 business days
• Digital wallet: 1–5 business days

Spirosi is not responsible for delays caused by banks, card networks, or payment processors.

10. Chargebacks

Before filing a chargeback with your bank or card issuer, please contact billing@spirosi.com so we can resolve the issue directly. Unjustified chargebacks may result in immediate account suspension and collection of the disputed amount plus processing fees.

11. Dispute Resolution

If you are dissatisfied with our refund decision, you may:

1. Escalate the matter by writing to legal@spirosi.com.
2. File a complaint with the Competition and Consumer Agency of Georgia (საქართველოს კონკურენციის და მომხმარებელთა დაცვის სააგენტო) — https://competition.ge.
3. Bring the matter before the Tbilisi City Court, Georgia.

Nothing in this Policy limits the mandatory rights granted to consumers under the Law of Georgia on Protection of Consumer Rights.

12. Policy Changes

We may update this Policy from time to time. Material changes will be communicated via email or in-app notice at least 14 days before taking effect. The version in force at the time of purchase applies to that purchase.

13. Contact

Spirosi LLC Tbilisi, Georgia Billing: billing@spirosi.com Legal: legal@spirosi.com Website: https://spirosi.com